Question 1

What areas do you serve?

Accepted Answer

We exclusively serve Virginia Water and surrounding areas including Wentworth, Ascot, Sunningdale, and the wider Surrey region to maintain our exceptional service standards. We typically cover a 5-mile radius from Virginia Water.

Question 2

How much does ironing cost?

Accepted Answer

Our pricing is transparent and highly competitive. Shirts start at £2.50, dresses from £5.50, and full suits from £9.50. Delicate fabrics from £6.50 and household items from £5.50. We provide a detailed quote before any work begins.

Question 3

How does the collection and delivery process work?

Accepted Answer

Simply request a quote through our form or call us. We'll contact you to arrange a convenient collection time. After pressing your garments to hotel standards in our clean, smoke-free facility, we deliver them neatly hung or folded, crisp and ready to wear.

Question 4

Do you offer same-day service?

Accepted Answer

Yes, same-day express service is available for an additional £12. Orders received by 10am are typically ready by 4pm. Contact us to confirm availability for your specific requirements.

Question 5

What types of garments do you handle?

Accepted Answer

We handle all garment types with expert care, including delicate fabrics, luxury items, everyday wear, and household linens. Our specialists understand the nuances of different materials from cotton and linen to silk, cashmere, and lace.

Question 6

Is there a minimum order?

Accepted Answer

Yes, our minimum order is £20. This ensures we can provide the dedicated attention and collection service that our clients expect. Most regular customers order between £30-£80 per collection.

Question 7

How long does ironing take?

Accepted Answer

Standard service is 2-3 days. Next-day service is available for an additional £8. Same-day express is £12 extra. We'll always confirm turnaround time when you book so you can plan accordingly.

Question 8

Do you iron delicate fabrics like silk and cashmere?

Accepted Answer

Absolutely. We specialise in delicate fabrics including silk, cashmere, lace, and designer pieces. These items are pressed with protective cloths at lower temperatures to ensure zero damage. Pricing starts from £6.00 per item.

Question 9

How do I get free delivery?

Accepted Answer

Collection and delivery are complimentary on all orders over £30 within our service area. For orders under £30, a £5 collection/delivery fee applies. Alternatively, you can drop off and collect from us free of charge.

Question 10

Is there a satisfaction guarantee?

Accepted Answer

Yes, we offer a 100% satisfaction guarantee. If you're not completely happy with our work, we'll re-press the item at no extra charge or provide a full refund. Your satisfaction is our priority.

Question 11

What payment methods do you accept?

Accepted Answer

We currently accept cash payment on collection or delivery. We plan to introduce card payments soon as we grow.

Areas We Cover

Virginia Water

Wentworth

Ascot

Sunningdale

Service Radius

Surrounding Areas

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